REFUND POLICY

We believe in honest partnerships. This Refund Policy describes our terms for billing cancellations, adjustments, and refunds across different services.

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01 // Government and Regulatory Filing Fees

All direct regulatory filing fees, government stamp duties, PAN/TAN application costs, and digital signature certificate (DSC) parameters are non-refundable once paid to state registry portals (Ministry of Corporate Affairs, tax portals, or registration gateways). These expenses are paid directly to state registries at-cost on your behalf and cannot be recovered.

02 // Staged Milestones and Professional Fees

Our web engineering, branding manuals, custom systems, and SEO setups are executed through progressive, transparent milestones.

• Completed Milestones: Once a specific stage (e.g. wireframing, company registration filing, or draft coding) has been reviewed, built, and approved on your dashboard, the corresponding professional fees are non-refundable.
• Unstarted Milestones: If a project phase is cancelled prior to our team initiating any design draft, planning, or code configurations, we will issue a 100% refund for that unstarted milestone.

03 // Retainer Subscriptions and Maintenance

Monthly maintenance plans, visual support retainers, and search engine optimization (SEO) subscription programs can be cancelled at any time through your client portal. Cancellation takes effect at the end of the current billing cycle. No partial refunds are issued for mid-cycle cancellations.

04 // Process for Requesting Refunds

To dispute a payment, cancel a milestone, or request an adjustment, submit an official ticket through your client dashboard, or write to our billing department at: hello@brovate.com.

Approved refunds will be processed within 5 to 7 business days back to the original payment source.